Frequently Asked Questions (FAQ)

Orders & Shipping

• How long before my order ships?
  Most orders are processed within 3–5 business days. Some pieces may need an extra 1–2 business days.

• When will my order arrive?
  Standard delivery takes 5–10 business days after processing. Express shipping takes 2–4 business days.

• How much is shipping?
  Shipping is calculated at checkout. Free shipping promotions are displayed when available.

• Can I track my package?
  Yes, you’ll receive a tracking number via email once your order ships.

• Do you ship internationally?
  Currently we only ship within the United States.

Payments

• What payment methods are accepted?
  Visa, MasterCard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and PayPal.

• Is my payment secure?
  Yes, all transactions are SSL encrypted and processed through PCI‑compliant providers.

Returns & Refunds

• What is your return policy?
  You may return most items within 30 days, provided they are in original condition and packaging. Custom or final sale items are non‑returnable.

• How do I start a return?
  Email support@buyartvision.com with your order number. We’ll send you return instructions.

• When will I get my refund?
  Refunds are processed within 10 business days after we receive and inspect the return.

• Can I exchange an item?
  We replace items only if damaged or defective. Otherwise, you may return and place a new order.

Order Issues

• What if my order arrives damaged?
  Contact us within 48 hours with photos. We’ll arrange a free replacement or full refund.

• Can I change or cancel my order?
  Changes are possible only shortly after placing the order. Reach out immediately, and we’ll do our best.

Contact

• How do I reach Buyartvision?
  Email: support@buyartvision.com
  Phone: +1 (__) -
  Address: 5000 S Arizona Mills Cir, Tempe, AZ 85282, USA

• Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST). We respond within one business day.